Top 10 citizen scenarios with escalation paths from first contact to final escalation.
Emergency
Urban civic
Rural civic
Revenue / certificate
Other services
1
Broken streetlight / garbage / water (city)
Ward Councillor
your local rep
Zonal Officer
corporation zone
Commissioner
corporation head
Chennai shortcut: call 1913 or use Namma Chennai app.
2
Broken streetlight / water (village)
Panchayat President
elected village head
BDO
Block Development Officer
Collector
district head
3
Patta / land records / certificates
e-Sevai apply
tnesevai.tn.gov.in
VAO
verifies / recommends
Tahsildar
issues certificate
RDO / Collector
if delayed
4
Ration card / PDS issue
Taluk Supply Officer
your taluk
DSO
District Supply Officer
Commissioner
Civil Supplies
5
Police / FIR / safety
112 / 100
emergency line
Police Station (SHO)
file FIR
DSP / ACP
sub-division head
SP / CP → DGP
district / state head
6
Electricity (TANGEDCO)
Section Office
your area
Assistant Engineer
AE
1912
tnebltd.gov.in
7
Government school issue
Headmaster
school head
BEO
Block Education Officer
CEO
Chief Educational Officer
8
MGNREGA wages / job card
Village Panchayat
your village
BDO
block officer
DRDA → Collector
district level
9
Government hospital issue
Block Medical Officer
at the PHC / GH
DHO
district level
Director, Public Health
state level
10
Corruption / bribe demand
DVAC
044-22321090
Vigilance Commissioner
state level
Lokayukta / CBI
state / central
DVAC: 044-22321090 / 22321085 / 22310989 · email dvac@nic.in · dvac.tn.gov.in